Pickfords, one of the UK’s largest and best-known removals and storage companies, has launched new technology to save its customers’ time when they move home. Traditionally, home movers need to take a day off to arrange for removals companies to come and view the property prior to issuing a quotation. Now arranging a survey is as simple as making a Facetime call.
Pickfords customers can now download an app to their smartphone or tablet, which allows them to speak face-to-face with their Move Consultant. They can then video their home and the goods they need to move while the Move Consultant watches remotely and assesses their requirements.
The video is recorded and stored on a secure Cloud-based server and is an accurate record of the goods to be moved. Surveys can now be booked at a time that is convenient to the customer, 24/7. Pickfords has over 25 trained video surveyors and has conducted 1,800 video surveys so far.
Consumer Director Mark Taylor said: “We find that customers of all ages are using the video survey as an alternative to a home visit. The benefits to our customers are that they can book a time for their survey during the day or in the evening, the time taken to conduct a survey is shorter, and we can provide a quotation much quicker.”
Established for nearly 400 years, Pickfords has a national network of branches throughout the UK and Ireland and moves more than 250,000 people every year.
The company provides a complete portfolio, including: home moving within the UK and overseas, business moving, environmental recycling of office furniture, employee moving, storage, small moves and packing materials. These services are provided to a diverse range of clients including consumers, corporate accounts and government departments. Pickfords’ international network has over 600 offices in 45 countries.
Pickfords can be contacted, or to book a video survey, go on-line at: www.pickfords.com